Terms of Service

This English version is provided for convenience. In case of any conflict, the Korean version prevails.

Summary

Article 1 (Purpose)

These Terms set out the rights, obligations, and responsibilities of HyperReality Co., Ltd. (the "Company") and its members regarding the use of ZeroCloud (the "Service"), a cloud computing service that provides cloud infrastructure features such as AI, notifications, storage, and electronic tax invoices through a web console and APIs.

Article 2 (Definitions)

1. "Member" means a person who has agreed to these Terms and created a Service account.
2. "Team" means a shared workspace within the Service used by Members; "Project" means a unit that groups resources within a Team; and "Customer" means an individual or business that creates and uses a Team.
3. "Resource" means a functional unit that a Customer creates in a Project, such as AI, storage buckets, email, Kakao AlimTalk, electronic tax invoices, or file conversion.
4. "Customer Data" means all materials (messages, files, device information, tax invoice information, etc.) that a Customer and its Members upload to the Service or send through the API.
5. "Paid Services" means plans and add-on features that are used for a fee.
6. "AI Features" means features that relay requests to generative AI providers and return the results.
7. "Access Token" means a credential issued by a Member to access the Service via the API, MCP, SDKs, etc. (MCP tokens, service tokens, and resource tokens).

Article 3 (Posting and Amendment of These Terms)

1. The Company posts these Terms on a page linked from the bottom of the Service's home page.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws.
3. When these Terms are amended, the Company will announce the effective date and the reason for the amendment on the Service from 7 days before it takes effect. Changes unfavorable to Members will be announced from 30 days before they take effect and will also be sent individually by email.
4. If a Member does not agree to the amended Terms, the Member may terminate the service agreement before the effective date. If the Company, when giving notice under paragraph 3, clearly stated that "failure to express refusal by the effective date will be deemed consent," and the Member does not express refusal, the Member is deemed to have agreed to the amended Terms.
5. Previous versions of these Terms are available under "Previous versions" at the bottom of this page.

Article 4 (Formation of the Service Agreement)

1. The service agreement is formed when an applicant reviews these Terms and the Privacy Policy, applies by signing in with a Google account, and the Company accepts the application.
2. Persons under the age of 14 may not sign up.
3. The Company may decline an application, or terminate the agreement afterwards, if the applicant has used another person's information or previously had their use terminated for violating these Terms.
4. A Member who signs up on behalf of a business represents and warrants that they are authorized to agree to these Terms on behalf of that business.

Article 5 (Management of Accounts and Access Tokens)

1. Members must keep their accounts and Access Tokens from being used by others.
2. If an Access Token is leaked, or is suspected to have been leaked, the Member must revoke it immediately and notify the Company.
3. For security purposes, the Company may revoke an Access Token suspected of being leaked or abused without prior notice, and will notify the Member without delay after revocation.
4. Actions taken by external tools connected through an Access Token (AI clients, the Customer's servers, etc.) are deemed to be actions of the Member who issued that token.

Article 6 (Provision and Modification of the Service)

1. The Company endeavors to provide the Service 24 hours a day, 365 days a year. However, uninterrupted service is not guaranteed.
2. Scheduled maintenance will be announced 7 days in advance. Emergency incident response or security measures may be announced after the fact.
3. If the Company changes or removes a material feature of the Service in a way that is unfavorable to paid Members, it will give 30 days' notice and refund the remaining fees to Members who terminate for that reason.
4. If the Company intends to discontinue the Service, it will give 90 days' notice and return Customer Data in accordance with Article 18.

Article 7 (Paid Services and Payment)

1. The details and fees of Paid Services are posted on the Service's pricing page. The Service is currently offered through a free plan and individually quoted contracts; paragraphs 2 through 6 below will apply once online payments and auto-renewing subscriptions are introduced.
2. Domestic payments: The Company is the seller. Payments are processed by a payment service provider engaged by the Company, and the Company issues tax invoices and receipts.
3. International payments (once introduced): International payments are processed by our online reseller Paddle.com, which is the Merchant of Record for all international orders. Paddle's buyer terms also apply to international payments, and Paddle handles receipts and taxes. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
4. Subscriptions renew automatically on the same cycle (monthly or annually) until the Member cancels, and are charged to the registered payment method on the renewal date. The checkout screen shows the amount, billing cycle, next billing date, and how to cancel.
5. When a free trial converts to a paid plan or a recurring charge increases, the Company will notify the Member of the date, amount, payment method, and how to cancel at least 30 days before the change, and will obtain the Member's separate consent. Without consent, no automatic conversion or increase will occur.
6. Members can cancel from the Service's billing settings through a procedure as simple as signing up.
7. Refunds are governed by the separate Refund Policy.

Article 8 (Customer Data)

1. Customers own their Customer Data.
2. The Company processes Customer Data only to provide the Service, respond to incidents, maintain security, and comply with laws.
3. Customers must have lawful authority to collect and use Customer Data, and are responsible for disputes with third parties arising from Customer Data, except where caused by the Company's intent or negligence.
4. When the service agreement ends, the Company will return Customer Data or make it available for download for 30 days in accordance with Article 18, and then destroy it.
5. When a Customer registers and uses credentials for its own cloud, email, messaging, or AI providers, Customer Data is transmitted to and stored with those providers at the Customer's instruction. Processing, storage, and deletion at those providers are governed by the contract between the Customer and the provider.
6. The scope and conditions under which the Company processes personal information on a Customer's behalf are governed by the Privacy Policy and a data processing agreement (concluded upon request).

Article 9 (AI Features)

1. The Service's AI Features (Zero AI, which relays text generation, embedding, and multimodal requests) use generative AI providers such as OpenAI, Anthropic, and Google Gemini. Results are delivered as API responses. Where a Customer provides AI output to its end users, the Customer is responsible for any notice and labeling obligations under applicable laws, such as the Korean Framework Act on Artificial Intelligence.
2. For each AI request, the Company records only the provider, model, token count, cost, and processing time, and does not store prompt or response content.
3. AI output may be inaccurate or incomplete. Members must review output before using it, and the Company does not guarantee its accuracy.
4. Rights to the output belong to the Member to the extent held by the Company.
5. Members must not submit input that infringes others' rights or violates laws or AI providers' usage policies.
6. When a Member connects and uses their own AI provider account or key, that provider's terms and fees also apply.

Article 10 (Integration with External Services)

1. When a Member integrates external services (email, SMS, Kakao AlimTalk, Slack, Discord, push notifications, cloud storage, AI providers, tax invoice issuance services, etc.), Customer Data is transmitted to those services to the extent instructed by the Member. Processing after transmission is governed by the terms of the respective external service.
2. Integration features may be limited due to outages or policy changes at external services.
3. Customers must complete procedures required by external providers themselves, such as Kakao AlimTalk sender profile and template review, pre-registration of SMS sender numbers, and email sending domain verification. The Company is not liable if an external provider restricts the Customer's sending or sanctions its account, unless the Company acted with intent or negligence.

Article 11 (Prohibited Conduct)

Members must not engage in any of the following:

1. Violating laws or infringing the rights of others (intellectual property, personal information, reputation, etc.)
2. Spam, phishing, fraud, or distributing malware, in particular sending bulk email or messages without recipient consent, or forging sender information (sender address, sender number, or display name)
3. Circumventing or testing the security of the Service, or attempting to access other Teams' data
4. Mass-collecting (scraping) the Service by automated means without the Company's permission, or burdening the Service with excessive requests
5. Copying or reselling the Service, or reverse engineering it to build a competing service
6. Using AI Features to create content that deceives or harms others, such as deepfakes
7. Storing or distributing illegal files through storage, such as malware, illegally filmed material, or copyright-infringing material
8. Cryptocurrency mining, or consuming the Service's compute, transfer, or storage resources beyond normal use (resource abuse)
9. Sending advertising information through the Service without complying with the advertising transmission rules of the Korean Act on Promotion of Information and Communications Network Utilization and Information Protection (prior opt-in consent, restrictions on nighttime sending, the "(Advertisement)" label and opt-out instructions, etc.). Customers who send email, SMS, or AlimTalk messages through the Service are responsible for obtaining recipients' consent

Article 12 (Restriction of Use)

1. If a Member violates Article 11, the Company may take action in the following order: warning, feature restriction, temporary suspension, and termination of the agreement.
2. If there is a risk of immediate harm to other Members or the Service, the Company will suspend first and notify afterwards.
3. Members may object to any action taken, and the Company will lift the action without delay if the objection is justified.

Article 13 (Intellectual Property)

1. Rights to the Service and its software, design, and trademarks belong to the Company.
2. The Company grants Members a non-exclusive right to use the Service in accordance with these Terms.
3. The Company may freely use any feedback or suggestions that Members send to improve the Service.

Article 14 (Termination)

1. Members may withdraw at any time from their account settings. The last administrator of a Team may withdraw after transferring or deleting the Team.
2. Withdrawal while using Paid Services is handled in accordance with the Refund Policy.

Article 15 (Limitation of Liability)

1. The Company is not liable for damages caused by natural disasters, causes attributable to the Member, or outages of external services beyond the Company's control. However, if the Company's intent or negligence is also involved, the Company is liable to that extent.
2. Unless the Company acts with intent or gross negligence, the Company's liability for damages to a Customer in connection with these Terms is limited to the total fees paid by the Customer to the Company during the 12 months immediately preceding the occurrence of the damage.
3. A Member who causes damage to the Company by violating these Terms must compensate the Company.

Article 16 (Notices)

The Company gives notice via the Member's account email or announcements on the Service. Notices to all Members may be replaced by posting on the Service for at least 7 days.

Article 17 (Governing Law and Jurisdiction)

1. These Terms are governed by the laws of the Republic of Korea.
2. Disputes will be resolved by the court of competent jurisdiction under the Civil Procedure Act. If the Member is a consumer, the Member may also file suit with the court having jurisdiction over the Member's address.

Article 18 (Special Provisions for the Protection of Cloud Computing Service Users)

In accordance with the Korean Act on the Development of Cloud Computing and Protection of Its Users, the Company observes the following to protect users (Customers). This Article takes precedence over other provisions.

1. Return and destruction upon termination: When the service agreement ends, the Company allows the Customer to download or retrieve Customer Data for 30 days from the termination date. After this period, Customer Data is destroyed in a manner that makes it unrecoverable. If the Customer requests, the data is destroyed immediately without waiting 30 days.
2. Advance notice and return upon business discontinuation: If the Company intends to discontinue the Service business, it will notify Customers by email and on the Service at least 90 days before discontinuation, return Customer Data as described in paragraph 1, and then destroy it.
3. Notice of security incidents, leaks, and interruptions: If any of the following occurs, the Company will notify Customers without delay of the facts, cause, scope of damage, the Company's response, and steps the Customer can take:
   • A security incident affecting the Service
   • A leak of Customer Data
   • An interruption of the Service without prior notice
4. Disclosure of storage country: Upon a Customer's request, the Company will disclose the country (region) where Customer Data is stored. Servers operated directly by the Company and Amazon S3 and SES are located in the Republic of Korea; for providers a Customer selects with its own credentials, the storage country is the region the Customer selected. Features that transfer data overseas are described in Article 5 of the Privacy Policy.
5. Except as required by law, such as a court order, the Company will not provide Customer Data to third parties or use it for purposes other than providing the Service without the Customer's consent.

Company Information

• Company name: HyperReality Co., Ltd. (주식회사 하이퍼리얼리티) · CEO: Juyoung Kang
• Business Registration No.: 779-81-03359 · Mail-order Business Report No.: 2025-Seoul Yeongdeungpo-1006
• Address: 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
• Contact: ben@hyperreality.gg · +82-507-0178-7546

Addendum

These Terms take effect on 2026-10-12.