This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for ZeroCloud Paid Services. Who handles your request depends on how you paid.
The Service is currently offered through a free plan and individually quoted contracts, and does not accept online payments. This policy applies from the time online payments (subscriptions) are introduced. Refunds for individually quoted contracts follow that contract, but will never be set on terms less favorable to the Customer than this policy.
At a Glance
| Situation | Outcome |
|---|---|
| Canceling a subscription | Anytime. You are not charged from the next billing date, and you keep access until the end of the period you already paid for |
| Refund requested within 30 days of a payment | Full refund of that payment. First payments and renewals alike, no limit on how many times, no reason needed, whether or not you used the Service |
| Annual subscription canceled more than 30 days after the payment | Pro-rata refund for the remaining days (amount paid × remaining days ÷ 365) |
| You could not use the Service for reasons attributable to the Company | Refund or extension for the period you could not use it |
Article 1 (Handling by Payment Channel)
| Payment channel | Seller | How to cancel or request a refund |
|---|---|---|
| Domestic payments (KRW) | HyperReality Co., Ltd. | ben@hyperreality.gg or the Service's billing settings |
| International payments (once introduced) | Paddle.com (Merchant of Record) | The Service's billing settings, the link in your receipt email, or paddle.net. Requests sent to the Company are also processed through Paddle |
Article 2 (Canceling a Subscription)
- You can cancel a subscription at any time from the Service's billing settings.
- After you cancel, you are not charged from the next billing date. You keep using the paid features until the end of the period you already paid for.
- To get a refund, request one under Article 3 or 4. You can cancel and request a refund at the same time.
Article 3 (30-Day Full Refund)
- Every payment — the first payment and every automatic renewal — is refunded in full if you request it within 30 days of that payment, with no reason needed and regardless of use.
- There is no limit on the number of refunds.
- When a payment is refunded in full, the subscription it paid for ends at the time of the refund.
Article 4 (Refunds for Annual Subscriptions)
- Annual subscriptions canceled after the 30 days have passed are also refunded as follows.
- Refund = amount paid × (remaining days ÷ 365)
- Remaining days are counted from the date you request cancellation. Amounts below KRW 1 are rounded down.
- Example: You cancel an annual plan of KRW 120,000 after 100 days → 120,000 × 265 ÷ 365 = KRW 87,123 refunded
Article 5 (Usage-Based Products)
Not applicable (usage-based products, where fees are determined by actual use, are not currently sold online).
Article 6 (Refunds Due to the Company)
- If you are unable to use the Service for 24 or more consecutive hours, or for a cumulative 72 or more hours in a month, due to causes attributable to the Company, we will refund fees for the period you could not use the Service or extend your service period accordingly.
- If the Company discontinues the Service, fees for the remaining period of any subscription will be refunded on a pro-rata daily basis, including monthly subscriptions.
Article 7 (Refund Method and Timing)
- Refunds are returned to the original payment method. If the payment cannot be canceled, the refund will be sent to a bank account designated by the Member.
- The Company will process the refund (request payment cancellation) within 3 business days of receiving the request. Depending on the card company's or payment provider's processing time, it may take a few more days for the refund to appear.
- Refunds for international payments are processed by Paddle. The terms of this policy apply equally to Members who paid through Paddle.
Article 8 (Contact)
- ben@hyperreality.gg
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy takes effect on 2026-10-16.
- This revision extends the 30-day full refund from the first payment to every payment and removes the repeat-request limit, the shorter window for renewals, the no-refund rule for the rest of a monthly period, and the exclusion for termination due to a breach of the Terms, and changes the refund for annual subscriptions canceled after 30 days from deducting the months used at the monthly list price to a pro-rata calculation based on the remaining days. It is favorable to Members, and no Paid Services had been sold when it was made, so no payment is governed by the previous version.