This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy sets out how cancellations and refunds work for ZeroCloud Paid Services. Who handles your request depends on how you paid.
The Service is currently offered through a free plan and individually quoted contracts, and does not accept online payments. This policy applies from the time online payments (subscriptions) are introduced. Refunds for individually quoted contracts follow that contract, but will never be set on terms less favorable to the Customer than this policy.
At a Glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of the first payment | Full refund |
| Monthly subscription canceled after 30 days | Billing stops from the next billing date. You can use the month already paid for until it ends |
| Annual subscription canceled after 30 days | The months used are deducted at the monthly list price, and the rest is refunded |
| You could not use the Service for reasons attributable to the Company | Refund or extension for the period you could not use it |
Article 1 (Handling by Payment Channel)
| Payment channel | Seller | How to request a refund |
|---|---|---|
| Domestic payments (KRW) | HyperReality Co., Ltd. | ben@hyperreality.gg or the Service's billing settings |
| International payments (once introduced) | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to the Company are also processed through Paddle |
Article 2 (Withdrawal: 30-Day Full Refund)
- If you request a refund within 30 days of your first payment, we will refund the full amount regardless of usage. If the same Customer repeatedly requests this full refund for the same service, Article 3 applies from the second request onward.
- For renewal payments, if you request a refund within 7 days of the renewal date, we will refund the full renewal amount (including annual subscriptions).
Article 3 (Cancellation)
- You can cancel at any time from the billing settings page.
- Monthly subscriptions: After cancellation, you will not be charged from the next billing date, and you can continue using the Service until the end of the period already paid for. The remaining period is not refunded.
- Annual subscriptions: Refunds on cancellation are calculated as follows.
- Refund = amount paid − (months used × monthly list price)
- Example: You cancel an annual plan of KRW 120,000 (monthly list price KRW 12,000) after 4 months → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any partial month counts as a full month. If the result is zero or less, no refund is due.
Article 4 (Usage-Based Products)
For usage-based charges, where fees are determined by actual use such as AI calls, message sends, or storage capacity, the portion already used is not refunded, while prepaid amounts that have not been used are refunded. This rule is shown on the checkout screen before payment. Because usage-based products are not currently sold online, this Article does not apply until they are introduced.
Article 5 (Refunds Due to the Company)
- If you are unable to use the Service for 24 or more consecutive hours, or for a cumulative 72 or more hours in a month, due to causes attributable to the Company, we will refund fees for the period you could not use the Service or extend your service period accordingly.
- If the Company discontinues the Service, fees for the remaining period will be refunded on a pro-rata daily basis.
- This Article does not apply if the Company terminates the agreement because the Member violated the Terms of Service. However, fees for the remaining period will be settled according to Article 3.
Article 6 (Refund Method and Timing)
- Refunds are returned to the original payment method. If the payment cannot be canceled, the refund will be sent to a bank account designated by the Member.
- The Company will process the refund (request payment cancellation) within 3 business days of deciding to refund. Depending on the card company's or payment provider's processing time, it may take a few more days for the refund to appear.
- The timing and method of refunds for international payments follow Paddle's policy.
Article 7 (Contact)
- ben@hyperreality.gg
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.